Making A Claim

JNGI works with you throughout the entire claims process — from the initial response to the final resolution — to provide a caring service and to settle your insurance claim as quickly as possible. When you choose JNGI, your claim will be settled — quickly, fairly and accurately — so you can get back on the road as soon as possible.

MOBILE CLAIM RESPONSE SERVICE
JNGI's Mobile Claim/Accident Response service helps to give you peace of mind. ALL of our policyholders are entitled to this service, regardless of the type of motor policy you have. Just call the Jamaica Automobile Association (JAA) at 1-888-CALL-JAA (225-5522); they are available 24/7 to respond to your needs.

In addition to this service, if you are also a member of Jamaica National Building Society (JNBS) and you are comprehensively insured, you are entitled to complimentary JAA Membership which, along with the Mobile Claim Response service, includes the following services:

• Emergency Roadside Assistance if your vehicle breaks down
• Towing (1 free tow, subject to a maximum cost of $5,000.00)
• Flat Tire Change
• Battery Jump-Start
• Emergency Fuel and Fluid Delivery
• Locksmith Service

Whether you are in your own driveway or on the road, a JAA Roadside Assistance customer service representative is ready to help. We will send someone to help right away. You pay nothing out of pocket (unless, of course, you request work that is not related to any of the above or exceeds the limits stated).

HOME INSURANCE CLAIMS PROCESS
JNGI offers comprehensive cover for your home and its contents and making a claim for damage to any of these is quite simple. Every claim is different and so the standard procedure may vary depending on the case.

Contact us as soon as you can about what happened and our Claims Representative will be more than happy to provide you with the information you need, depending on the type of claim you wish to make. When you call, please provide your policy number, details of what happened and the time and date of the incident.

A Claim Form should be completed and submitted with documentation to support the claim. A link to this Claim Form can be found here: http://www.jngijamaica.com/submit/catastrophe-claim